Sajilo Care - Website, App & POS Software
Acompletebrandtransformation,ecommerceplatform,POSsystem,andmobileapp-builtfromthegroundupbyLuminoTechnology.
The Brief and Problem
Sajilo Care is an online shopping platform and mobile app based in Ram Krishna Tole, Gopal Ji Marga, Pokhara, Nepal. The brand specializes in baby care products, skincare items, cosmetics, and daily family essentials, including baby diapers, wipes, lotions, shampoos, feeding accessories, and natural skincare items. Sajilo Care offers free home delivery across the Pokhara Valley, making it a trusted name for parents and families looking for convenient, reliable access to everyday essentials.
The Challenge
Before partnering with Lumino Technology, Sajilo Care had strong product-market fit and a loyal customer base - but no digital foundation to match its ambition. The brand had:
No website or online store, limiting sales to word-of-mouth and offline channels
No unified brand identity - no professional logo, no consistent visual language, no documented brand guidelines
No structured marketing plan to guide growth and customer acquisition
No point-of-sale (POS) system to manage in-store or delivery-based transactions efficiently
No mobile presence, at a time when Nepali consumers increasingly shop from their phones
Sajilo Care needed more than just a website. It needed a complete digital and brand transformation — one that could support ecommerce sales, in-person operations, and long-term brand growth, all under one roof.
Our Process
Discovery and Scope Definition
Multiple in-depth meetings with the Sajilo Care team to understand their products, customers, operations, and growth goals.
Aggrement & Onboarding
Formal sign-up agreement to define scope, timelines, and deliverables clearly for both teams.
Resource Gathering & Design
Collecting brand assets and product information, followed by logo design, visual identity creation, and UI/UX design for the platform and app.
Development
Building the e-commerce platform, POS integration, and mobile application in parallel, aligned to the approved designs and brand guidelines.
Review & Refinement
Structured review cycles with the Sajilo Care team to test functionality, refine the experience, and align every detail with brand expectations.
Final Deployment
Launching the ecommerce platform, POS system, and mobile app for live use.
Ongoing Updates & Maintenance
Continuous support, feature updates, and technical maintenance to keep the platform running smoothly as Sajilo Care grows.
Our proposed solution
Lumino Technology proposed an end-to-end solution covering both brand and technology, designed to give Sajilo Care everything it needed to operate and grow as a modern, digital-first family care brand:
Complete Rebranding - a new logo, refreshed visual identity, and a documented brand guideline to keep every touchpoint consistent
Marketing Plan Design - a structured roadmap for customer acquisition, positioning, and brand messaging
Custom Ecommerce Platform - a dedicated online store built for Sajilo Care's product catalog, built to scale as the business grows
Integrated POS System - connecting online and offline sales into a single, unified system for accurate inventory and transaction management
Mobile Application - a dedicated app to meet customers where they already are, on their phones
Ongoing Support & Maintenance - continuous updates to keep the platform secure, fast, and future-ready
What were the outcomes
Partnering with Lumino Technology took Sajilo Care from an offline, word-of-mouth business to a fully digital, brand-consistent operation:
A professional brand identity - a new logo, cohesive visual language, and documented brand guidelines that give Sajilo Care a consistent, trustworthy presence across every channel
A clear marketing roadmap - a defined plan to guide customer acquisition and brand positioning going forward
A fully functional ecommerce platform - Sajilo Care now sells baby care, skincare, and family essentials online for the first time, reaching customers beyond word-of-mouth and in-person visits
Streamlined operations - the integrated POS system unified online and offline sales tracking, reducing manual work and improving accuracy
A native mobile app - giving customers a fast, convenient way to browse and shop directly from their phones
A digitally scalable foundation - with ongoing maintenance and updates from Lumino Technology, Sajilo Care is equipped to keep growing without outgrowing its technology
From a business with no website to a fully branded, multi-channel digital operation — Sajilo Care's transformation shows what's possible when brand strategy and technology are built together, not separately.
““Lumino Technologies is more to us than a SEO agency. They’ve been a partner in the growth of our brand. A selection of products we've designed — from early-stage apps to full redesigns for businesses across multiple industries.””
